Because our oils are food products, we cannot accept returns of opened bottles. We will always make things right if something goes wrong with your order.
Damaged, leaking or wrong items
- Contact us within 48 hours of delivery with your order number (GH-…) and a photo.
- We will send a free replacement or a full refund — your choice.
Cancellations
- You can cancel free of charge until your order is dispatched — contact us with your order number.
- Once dispatched, please refuse delivery or contact us; refunds follow once the parcel returns to us.
Refunds
- Online payments are refunded to the original payment method within 5–7 working days of approval.
- Cash on Delivery orders are refunded by UPI or bank transfer to details you provide.
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